Providing Quality Customer Service
This training covers the knowledge required to understand customer service in the airline industry.
In this training the learner will explore:
– Different types of customers
– How to identify customers’ needs and expectations
– Customer greetings
– Customer service language
– Resolving situations
– Assisting difficult customers
1. Once you have completed your course payment you will receive a system-generated email containing the receipt for your course payment.
2. On the bottom of the receipt, you will see a link beginning with https://avion.wyzed.com/join
3. Click on the link then follow the online portal enrolment instructions