Providing Quality Customer Service

$25.00

Enrolment Instructions

  1. Once you have completed your course payment you will receive a system-generated email containing the receipt for your course payment.
  2. On the bottom of the receipt, you will see a link beginning with https://avion.wyzed.com/join
  3. Click on the link then follow the online portal enrolment instructions
Category:

Description

Providing Quality Customer Service

This training covers the knowledge required to understand customer service in the airline industry.

In this training the learner will explore:
– Different types of customers
– How to identify customers’ needs and expectations
– Customer greetings
– Customer service language
– Resolving situations
– Assisting difficult customers

 

Duration
Self-paced

 

 

Enrolment Instructions

1.  Once you have completed your course payment you will receive a system-generated email containing the receipt for your course payment.

2.  On the bottom of the receipt, you will see a link beginning with https://avion.wyzed.com/join

3.  Click on the link then follow the online portal enrolment instructions